tag:dots.instatus.com,2005:/history Dots Status - Incident history 2026-04-14T20:17:07.665+00:00 Dots tag:dots.instatus.com,2005:Incident/cmnz2br9e026qdskiah0bgczb 2026-04-14T20:17:07.665+00:00 2026-04-14T20:17:07.665+00:00 PayPal and Venmo Delayed Type: Incident

Duration: 10 hours

Affected Components: Venmo, PayPal

Apr 14, 20:17:07 GMT+0
Monitoring - PayPal and Venmo Payouts are delayed by 12-24 hours..

Apr 15, 06:17:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:dots.instatus.com,2005:Incident/cmj336ebn02t7tpryu30d84va 2025-12-12T16:33:29.879+00:00 2025-12-12T16:33:29.879+00:00 RTP Payouts are Delayed By 8 hours. Type: Incident

Affected Components: ACH / RTP

Dec 12, 16:33:29 GMT+0
Monitoring - RTP Payouts are delayed by 8 hours..

Dec 12, 16:33:30 GMT+0
Resolved - This incident has been resolved..

]]> tag:dots.instatus.com,2005:Incident/cmhjognsg007i39bgnivrks83 2025-11-03T21:54:22.074+00:00 2025-11-03T21:54:22.074+00:00 PayPal and Venmo Delayed Type: Incident

Duration: 15 hours and 57 minutes

Affected Components: Venmo, PayPal

Nov 3, 21:54:22 GMT+0
Monitoring - PayPal and Venmo Payouts are delayed by 24-48 hours..

Nov 4, 13:51:19 GMT+0
Resolved - .

]]> tag:dots.instatus.com,2005:Incident/cmgzf333n0270wfhik5sq96y8 2025-10-20T16:30:49.488+00:00 2025-10-20T16:30:49.488+00:00 AWS outage is potentially causing outages across the Dots system intermittently. Type: Incident

Duration: 23 hours and 59 minutes

Affected Components: Payee App, Payout Links, Dashboard

Oct 20, 16:30:49 GMT+0
Investigating - We are currently investigating this incident..

Oct 21, 16:30:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:dots.instatus.com,2005:Incident/cmdor8mvj0025w7yhit20w7g4 2025-07-29T16:32:08.882+00:00 2025-07-29T16:32:08.882+00:00 RTP Delayed Type: Incident

Duration: 3 hours and 25 minutes

Affected Components: ACH / RTP

Jul 29, 16:32:08 GMT+0
Monitoring - RTP Payouts are delayed by 3-4 hours..

Jul 29, 19:56:54 GMT+0
Resolved - This incident has been resolved..

]]> tag:dots.instatus.com,2005:Incident/cmbtpmz3d000dj9gnvl1jov1x 2025-06-12T18:26:38.290+00:00 2025-06-12T18:26:38.290+00:00 Google Cloud Platform Outage Type: Incident

Duration: 1 hour and 3 minutes

Affected Components: Payout Links, Payee App, Dashboard

Jun 12, 18:26:38 GMT+0
Identified - Login via phone number is currently not working due to an outage in GCP. We are working on releasing a fix for this issue. We are continuing to work on a fix for this incident..

Jun 12, 19:28:44 GMT+0
Monitoring - We have pushed a fix here and are monitoring the situation..

Jun 12, 19:29:40 GMT+0
Resolved - This incident has been resolved..

]]> tag:dots.instatus.com,2005:Incident/cmbgrhw4b000jdsk4i0ko6ijx 2025-06-02T16:30:00.000+00:00 2025-06-02T16:30:00.000+00:00 PayPal and Venmo Delayed Type: Incident

Duration: 4 days

Affected Components: PayPal, Venmo

Jun 2, 16:30:00 GMT+0
Monitoring - PayPal and Venmo Payouts are delayed by 24-48 hours..

Jun 6, 16:29:45 GMT+0
Resolved - This incident has been resolved..

]]> tag:dots.instatus.com,2005:Incident/cm9lauxd6007h11z0jvgvoo35 2025-04-17T11:51:20.493+00:00 2025-04-17T11:51:20.493+00:00 PayPal and Venmo Delayed Type: Incident

Duration: 7 hours and 19 minutes

Affected Components: Venmo, PayPal

Apr 17, 11:51:20 GMT+0
Monitoring - PayPal and Venmo Payouts are delayed by 24-48 hours..

Apr 17, 19:10:48 GMT+0
Resolved - This incident has been resolved..

]]> tag:dots.instatus.com,2005:Incident/cm8niufqd005cgbmn9r5rxs5d 2025-03-24T20:30:47.183+00:00 2025-03-24T20:30:47.183+00:00 Payout Links Sent By Email are Getting Marked As Spam Type: Incident

Duration: 20 hours and 30 minutes

Affected Components: Payout Links

Mar 24, 20:30:47 GMT+0
Identified - Downstream issue with our email provider (<https://status.postmarkapp.com/notices/bt3ky3r8zlaapqlo-increased-gmail-spam-reports>). We are monitoring this incident. Once the issue is fixed downstream, we will automatically resend all links..

Mar 25, 17:00:17 GMT+0
Resolved - This incident has been resolved..

]]> tag:dots.instatus.com,2005:Incident/cm7urr4j5000hlkknkhw7tmdn 2025-03-04T17:34:45.346+00:00 2025-03-05T18:52:26.182+00:00 PayPal and Venmo Delayed Type: Incident

Duration: 1 day, 1 hour and 18 minutes

Affected Components: Venmo, PayPal

Mar 5, 18:52:26 GMT+0
Resolved - This incident has been resolved..

Mar 4, 17:34:45 GMT+0
Monitoring - PayPal and Venmo Payouts are delayed by 24-48 hours..

]]> tag:dots.instatus.com,2005:Incident/cm4vm4uqy002kotk7g5pj4vqr 2024-12-19T14:30:00.000+00:00 2024-12-19T14:30:00.000+00:00 Issue with Downstream SMS Processor Type: Incident

Duration: 3 hours and 21 minutes

Affected Components: Payout Links

Dec 19, 14:30:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Dec 19, 17:50:58 GMT+0
Resolved - We have moved to a backup processor.

]]> tag:dots.instatus.com,2005:Incident/cm43ln1iz003z2vfx16270jsp 2024-11-29T22:00:00.000+00:00 2024-11-29T22:00:00.000+00:00 International Bank Transfers are not being processed. Type: Incident

Duration: 2 days and 18 hours

Affected Components: International Bank Transfers

Nov 29, 22:00:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Dec 2, 16:00:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:dots.instatus.com,2005:Incident/cm3byt7wq00684jsixvdlg16e 2024-11-10T19:05:55.097+00:00 2024-11-10T19:05:55.097+00:00 PayPal and Venmo Delayed Type: Incident

Duration: 5 days, 23 hours and 59 minutes

Affected Components: Venmo, PayPal

Nov 10, 19:05:55 GMT+0
Monitoring - PayPal and Venmo Payouts are delayed by 24-48 hours..

Nov 16, 19:05:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:dots.instatus.com,2005:Incident/cm36nykzo000ema8ua1l9jm4o 2024-11-07T02:03:18.512+00:00 2024-11-07T02:03:18.512+00:00 Full System Outage Type: Incident

Duration: 7 minutes

Affected Components: Payout Links, Payee App, ACH / RTP, Venmo, PayPal, CashApp, International Bank Transfers, Gift Cards, Dashboard

Nov 7, 02:03:18 GMT+0
Identified - We are continuing to work on a fix for this incident..

Nov 7, 02:09:52 GMT+0
Resolved - This incident has been resolved..

]]> tag:dots.instatus.com,2005:Incident/cm2qg5z550024uy0rqnk2h40h 2024-10-26T12:19:00.000+00:00 2024-10-26T17:19:00.000+00:00 SMS Service Outage Type: Incident

Duration: 5 hours

Affected Components: Payout Links, Dashboard

Oct 26, 17:19:00 GMT+0
Resolved - This incident has been resolved..

Oct 26, 12:19:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:dots.instatus.com,2005:Incident/cm1grz86q0020qk4zcy898c2g 2024-09-24T17:00:00.000+00:00 2024-09-24T17:00:00.000+00:00 PayPal and Venmo Delayed Type: Incident

Duration: 2 days and 38 minutes

Affected Components: Venmo, PayPal

Sep 24, 17:00:00 GMT+0
Monitoring - PayPal and Venmo Payouts are delayed by 24-48 hours..

Sep 26, 17:37:33 GMT+0
Resolved - This incident has been resolved..

]]> tag:dots.instatus.com,2005:Incident/cm0cu0vug002le141d4hw5zb7 2024-08-27T19:40:33.698+00:00 2024-08-27T23:08:26.677+00:00 Degraded Performance Type: Incident

Duration: 3 hours and 28 minutes

Affected Components: Payout Links, Dashboard, Payee App

Aug 27, 23:08:26 GMT+0
Resolved - This incident has been resolved..

Aug 27, 19:40:33 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:dots.instatus.com,2005:Incident/clvo6zqmp143899blodpbgpg928 2024-05-01T12:00:00.000+00:00 2024-05-01T12:00:00.000+00:00 ACH and CashApp payouts are failing Type: Incident

Duration: 9 hours

Affected Components: ACH / RTP, CashApp

May 1, 12:00:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

May 1, 21:00:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:dots.instatus.com,2005:Incident/clux2nf7z24615btn3ktsg5qvo 2024-04-12T19:39:11.474+00:00 2024-04-12T19:39:11.474+00:00 Dots Email delivery is delayed. Type: Incident

Duration: 4 hours and 10 minutes

Affected Components: Payout Links

Apr 12, 19:39:11 GMT+0
Investigating - We are currently investigating this incident..

Apr 12, 23:48:45 GMT+0
Resolved - This incident has been resolved..

]]> tag:dots.instatus.com,2005:Incident/clstfcu1621436b3n283wl2czo 2024-02-19T21:04:23.267+00:00 2024-02-21T17:29:40.319+00:00 PayPal and Venmo Delayed Type: Incident

Duration: 1 day, 20 hours and 25 minutes

Affected Components: Venmo, PayPal

Feb 21, 17:29:40 GMT+0
Resolved - This incident has been resolved..

Feb 19, 21:04:23 GMT+0
Monitoring - PayPal and Venmo Payouts are delayed by 24-48 hours. If there are any urgent payouts, please reach out at info@dots.dev..

]]> tag:dots.instatus.com,2005:Incident/clsc0et6k15145bgn5d9u9mwe1 2024-02-07T16:33:56.403+00:00 2024-02-07T20:00:00.000+00:00 ACH Transfers are failing due to a dow stream vendor Type: Incident

Duration: 3 hours and 26 minutes

Affected Components: ACH / RTP

Feb 7, 20:00:00 GMT+0
Resolved - This incident has been resolved..

Feb 7, 16:33:56 GMT+0
Investigating - We are currently investigating this incident..

Feb 7, 17:43:11 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. ACH refills and payouts will initiate but may fail within 24 hours..

]]> tag:dots.instatus.com,2005:Incident/clri6t53u5035baolv9wes81h 2024-01-15T16:00:00.000+00:00 2024-01-15T16:00:00.000+00:00 PayPal and Venmo Delayed Type: Incident

Duration: 5 days, 3 hours and 7 minutes

Affected Components: Venmo, PayPal

Jan 15, 16:00:00 GMT+0
Monitoring - PayPal and Venmo Payouts are delayed by 24-48 hours..

Jan 20, 19:07:24 GMT+0
Resolved - This incident has been resolved..

]]> tag:dots.instatus.com,2005:Incident/clr51ya0a119073b3nekv8h0vdj 2024-01-08T15:02:58.442+00:00 2024-01-08T15:02:58.442+00:00 Instant Bank Transfers (RTP) are not processing instantly, will process over same day ACH. Type: Incident

Duration: 24 days, 22 hours and 59 minutes

Affected Components: ACH / RTP

Jan 8, 15:02:58 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 1, 14:02:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:dots.instatus.com,2005:Incident/clqb8mj2d253591bpootpfpxkhc 2023-12-18T18:16:46.284+00:00 2023-12-21T18:16:00.000+00:00 PayPal and Venmo Delayed Type: Incident

Duration: 2 days, 23 hours and 59 minutes

Affected Components: Venmo, PayPal

Dec 21, 18:16:00 GMT+0
Resolved - This incident has been resolved..

Dec 18, 18:16:46 GMT+0
Monitoring - PayPal and Venmo Payouts are delayed by 24-48 hours..

]]> tag:dots.instatus.com,2005:Incident/cloz1a5cr124737b3ogvc47bk8q 2023-11-15T00:38:11.062+00:00 2023-11-15T00:38:11.062+00:00 PayPal and Venmo Delayed Type: Incident

Duration: 14 hours and 52 minutes

Affected Components: Venmo, PayPal

Nov 15, 00:38:11 GMT+0
Monitoring - PayPal and Venmo Payouts are delayed by 24-48 hours..

Nov 15, 15:30:01 GMT+0
Resolved - This incident has been resolved..

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